You can reach us by emailing hello@habitualskin.ca.
Absolutely! Our 90-Day Money-Back Guarantee is a testament to our confidence in Habitual Skin products and our commitment to your satisfaction. If for any reason you're not happy with your purchase, just reach out to us. We're here to ensure that your experience with Habitual Skin leaves you completely satisfied.
At Habitual Skin, we're committed to creating 100% vegan and cruelty-free options.
Absolutely not. We ensure that none of our finished products, ingredients, or formulas are tested on animals. Our commitment to cruelty-free practices is unwavering, reflecting our dedication to ethical beauty standards.
Not now, not ever. As a small, privately owned business, our heart is set on upholding the highest standards of animal welfare. We believe in kindness, not just in beauty but in all aspects of our business.
Supporting our community is not just a habit; it's a passion. We proudly donate a percentage of every sale to Canadian Women's Foundation. This commitment to giving back is integral to who we are and what we stand for at Habitual Skin.
At Habitual Skin, we believe in simplicity and sustainability. Our packaging philosophy focuses on minimalism and efficiency, keeping costs reasonable while investing in high-quality formulations. Our serums come in recyclable glass packaging, and our creams and moisturixers are housed in recycled plastic. It's our way of caring for you and the planet.
Our subscription program is temporarily suspended due to high demand. We recommend stocking up on your favorite items.
Our best sellers include the Hyaluronic Acid Serum, Triple Vitamin C Serum, and Retinol Serum. For beginners or those with sensitive skin, we recommend starting with the Brightening Gel Cleanser and 5% Niacinamide Daily Moisturixer.


For optimal efficacy, store all Habitual Skin products in a cool, dark place. Products with active ingredients sensitive to sunlight are specially packaged in amber glass bottles or black packaging for added protection. For other products in clear packaging, which are not light-sensitive, this storage method remains a best practice to maintain their quality.

At Habitual Skin, we're dedicated to ensuring that each of our products not only meets but exceeds your skincare expectations. Understanding the shelf life and optimal usage of our products is key to maximizing their benefits. Like the best ingredients in your kitchen, the fresher your skincare, the more effective it is. Here's how to make the most of our range:

  • Moisturizers: Reach their peak performance within 12 months of opening. We formulate them to maintain their hydrating qualities throughout this time.
  • Amber Bottle Serums: These are specially crafted with sensitive active ingredients, best used within the first 6 months for maximum efficacy, but they remain effective for up to 12 months.
  • Clear Bottle Serums & Creams: Designed for a longer shelf life, these are ideal to use within 12 months, and safe for up to 24 months, offering you sustained skincare benefits.
  • Cleansers and Toners: Essential to your daily routine, they are effective for 12 months post-opening, ensuring your skin receives consistent care.

Be sure to look for the “period after opening” symbol on our packaging for product-specific information. Proper storage is crucial — keep these products in a cool, dark place away from direct sunlight to preserve their quality and effectiveness.

Our 30ml products typically last up to 4 months with daily use. The larger 50ml and 100ml sizes will last even longer, depending on how frequently you use them. Keep in mind, that frequent use, like applying our Hyaluronic Acid Serum twice daily, may shorten this duration.
We do not offer product samples at this stage. However, we have a 90-day money-back guarantee on all our products, giving you the confidence to try them risk-free.
Our products, suitable for all skin types including sensitive skin, are generally safe during pregnancy and breastfeeding. However, we recommend consulting your GP or healthcare professional before use, as each individual's situation is unique. For added caution, you might consider a patch test. Our full ingredient list is available on each product's information page. Please note that Habitual Skin products are fragrance-free and do not contain essential oils, aligning with our commitment to pure, gentle skincare.
To do a patch test, apply a small amount of the product to your neck or under your wrist. If you have sensitive skin or are prone to reactions, consider consulting a healthcare professional. Discontinue use immediately if sensitivity occurs.

To maximize the benefits of our products, follow this simple routine:


  • Brightening Gel Cleanser: Massage onto damp face, and rinse off.
  • AHA & BHA Clarifying Toner: Apply gently over the face and neck.
  • Serums: Apply Triple Vitamin C Serum, followed by Hyaluronic Acid Serum.
  • Moisturize: Use your preferred moisturizer.
  • Peptide Eye Cream: Dab gently under the eyes.
  • Sunscreen: Apply liberally before sun exposure.


  • Brightening Gel Cleanser: Start with a gentle cleanse.
  • AHA & BHA Clarifying Toner: As per morning routine.
  • Retinol Serum: Apply carefully, avoiding sensitive areas.
  • Vitamin Rich and Hyaluronic Acid Serums: As per morning routine.
  • 5% Niacinamide Daily Moisturizer: Apply to face and neck.
  • Peptide Face & Neck Night Cream and Eye Cream: Finish off your routine.

Always patch test first and consult a healthcare professional if you have sensitive skin. Adjust the routine based on your specific product availability.

We use amber bottles for our products primarily to protect their contents from sunlight and UV rays. While transparent strips on bottles might provide a way to view the contents, they would also allow light to penetrate, risking the degradation of the product inside. Therefore, to maintain the integrity and effectiveness of our products, we use fully opaque amber bottles for optimal protection against light exposure.

Where to buy & ordering

Our products are available on our websites: habitualskin.co.uk for UK customers and habitualskin.ca for Canadian customers. Currently, we do not sell in retail stores, but sign up for our email newsletter for upcoming announcements!

Absolutely. Ensuring your online shopping experience is safe and secure is a top priority for us at Habitual Skin. We use Shopify Payments, a trusted and secure gateway, for processing all online orders and accepting all major credit cards. Additionally, we employ best-practise security measures to safeguard your private information, including payment details.

Rest assured, we do not store your card details on our system. For more information on our commitment to your security, please refer to our Privacy Policy and Terms of Service.

Your privacy is a top priority at Habitual Skin. We ensure that the information you share with us is kept confidential. For details on how we handle personal information, please refer to our Privacy Policy on our website. It outlines our practices for collecting, using, and sharing your data when you visit or make a purchase.

Payment, shipping & delivery

At Habitual Skin, we offer a variety of secure payment options for your convenience. You can use Shopify Payments, which safely processes all major credit cards. Additionally, we provide alternative payment methods like PayPal and ClearPay (or AfterPay), giving you the flexibility to choose what works best for you.

It's important to ensure that your billing information matches exactly with what's on your credit card statement to avoid any processing delays. If there's any uncertainty about your billing details, please check with your financial institution. For more on our secure shopping experience, please refer to our Terms of Service and Privacy Policy.

All our products are shipped from our warehouse in Canada.
Absolutely! As soon as your order is dispatched, we'll send you an email with all the details. This includes a tracking number and a link. Just click on the link to get up-to-date tracking information on your order.
If you haven't found our welcome email with your 10% discount code in your inbox, it's worth checking your spam or junk folders. Sometimes it takes an unexpected detour! If it's still there, don’t hesitate to contact us at hello@habitualskin.ca or reach out via direct message on our social media at @wearehabitualskin on Facebook and Instagram.
Due to our same-day dispatch policy for rapid delivery, we strongly recommend double-checking your order before submission. Once an order is placed, it's immediately processed for shipping, making it very challenging, often impossible, to accommodate cancellations or modifications. Your attention to detail helps us maintain efficient service.

Accuracy in providing your shipping address is crucial due to our same-day dispatch. This quick processing means that changing the address post-order placement is typically not feasible.

For adjustments after dispatch, Canada Post or FedEx may offer limited options such as:

  • Choosing from the pre-defined list (safe-drop locations outside your home) where you want your package to be delivered for Canada Post,
  • Redirecting your package to be held for pickup at secure FedEx locations or participating retail partners for FedEx
We currently do not deliver to P.O. Boxes. Please provide a standard residential or business address to ensure your Habitual Skin products are delivered without any hitches.
We understand that sometimes you might prefer a more personal touch. While direct phone ordering isn't available, our dedicated team is eager to assist you through the online ordering process. Feel free to contact us via email or direct message on social media for any guidance you require. Additionally, if needed, we can facilitate a manual order process, ensuring a secure and smooth transaction for your desired Habitual Skin products.
Habitual Skin currently ships exclusively to the United Kingdom and Canada.
Our subscription program is temporarily suspended due to high demand. We recommend stocking up on your favorite items.
We love speaking to our customers! We always strive to respond within 24 hours on business days. However, as we are a small team response times may extend slightly during holidays or weekends. If you haven’t heard back from us within this timeframe, kindly check your Spam/Junk folder, as our messages occasionally find their way there. Rest assured, we’re committed to addressing your concerns as swiftly as possible.
We use Canada Post and FedEx , which typically delivers within 2-6 days and includes online tracking. Track your orders on the Canada Post or FedEx website.
We’re all about efficiency at Habitual Skin. Orders placed before 2 pm from Monday to Friday are processed on the same day, and those after 2 pm, the next business day. Delivery is typically within 2-6 days. You'll receive tracking information via email to monitor your order’s journey. If this email isn't in your inbox, it’s worth checking your spam or junk folder.
Your shipment confirmation should arrive in your inbox as soon as your order is dispatched. If it’s missing, it might be in your spam or junk folder – do check there and mark our emails as safe for future updates. If you're still unable to find it, don’t hesitate to contact us at hello@habitualskin.ca.

If you're experiencing issues with a discount code, here are a few things to check:

  • Eligible Products: Discount codes can only be applied to single products. Any duos or bundles are excluded from additional discounts as they are already offered at a reduced price.
  • One Code Per Order: Only one discount code can be applied per order. If you attempt to use more than one, only one code will be accepted.


With our 90-Day Money-Back Guarantee, your satisfaction is our priority. If you need to return a purchase within this timeframe, please contact us at hello@habitualskin.ca. We'll guide you through the process. Please note that return shipping costs are the responsibility of the customer. For added security, especially for items valued over $50, we suggest using a tracked shipping method. Once we receive and inspect your returned items, we'll process the refund within 7-15 business days, crediting it back to your original payment method.
Absolutely! Our 90-Day Money-Back Guarantee is a testament to our confidence in Habitual Skin products and our commitment to your satisfaction. If for any reason you're not happy with your purchase, just reach out to us. However, it's important to note that items listed as clearance or mystery bundles are exceptions to this policy and are non-refundable - we will always make this clear in the promotion. We're here to ensure that your experience with Habitual Skin is top-notch!
We're here to help if there are any issues with your order. Please email hello@habitualskin.ca with your order number, photos of the products, and the shipping label. Keep the items and packaging handy while we work on resolving your concern.
We use the shipping address provided at checkout, so accuracy is key. If an incorrect address is entered and the order is delivered, unfortunately, we can't process replacements or refunds. If the order is being returned to us, please contact us with the correct address for reshipping.

Our Formulations & Safety

At Habitual Skin, our philosophy caters to those who are ready to take their skincare seriously, seeking active ingredient-led solutions that deliver tangible results. We believe in the power of potent, active ingredients for real impact. Our clinical formulations are designed with a focus on efficacy and simplicity, ensuring every product genuinely benefits the skin. Steering clear of fillers and exaggerations, our skincare range is about more than just appearance; it's about providing effective solutions for ageing, hydration, and brightness. This approach is ideal for discerning customers who demand skincare that not only looks good but truly enhances their overall skin health and well-being.
All Habitual Skin products are lovingly made in specialized facilities in the UK. We maintain the highest standards, ensuring each product meets our rigorous internal and external testing processes. This commitment to quality and safety is what sets us apart.
Yes, our formulations are not only dermatologist-tested and approved but also have compliance approval meeting skincare industry standards in the UK, Canada, Australia, New Zealand, Europe, and the USA. The UK, known for its stringent compliance policies, sets a high benchmark that we proudly meet, ensuring our formulations are of the highest possible standards. This commitment to quality and safety reflects our dedication to providing skincare products you can trust, wherever you are in the world.
We're committed to keeping our products free from unnecessary additives. This means no filler ingredients, no fragrances, and only using limited but high-potency active ingredients. Our focus is on what truly matters for your skin's health and radiance.
No, we do not use essential oils in our products. Our commitment to fragrance-free formulations is part of our dedication to creating skincare that prioritizes health over unnecessary additives.
We take pride in offering 100% fragrance-free products. At Habitual Skin, it’s all about the potency of the ingredients and their benefits, without the distraction of added fragrances.
While our focus is on potent active ingredients, we ensure these are ethically sourced and as natural and organic as possible. We balance the power of science with the gentleness of nature in each formulation.
Absolutely! Habitual Skin products are suitable for all genders. Our no-nonsense, effective formulations cater to anyone who values skincare that delivers tangible results, regardless of gender.
Yes, our products are gluten-free, aligning with our ethos of providing safe and effective skincare for a wide range of skin types and sensitivities.
Immediate effects like refreshed skin can be noticed right away. However, it may take several weeks to see significant changes, depending on your skin type and condition. Consistency is key to achieving the best results.